Frequently Asked Questions

Is your question not addressed here? Reach out at support@pilotlightproducts.com.

Shipping & Delivery

Where do you ship?

Worldwide. Wherever you're reading this from, we can get a journal to you.

How long will my order take to arrive?

Orders are processed within 1–2 business days. Once your order ships, you'll receive a tracking number by email so you can follow it the rest of the way.

Will I owe customs or import fees on an international order?

Possibly. For orders shipped outside the country of origin, any customs duties, taxes, or import fees are set by your local government and collected by the carrier at delivery — they aren't included in your order total. These vary by country, so we're not able to estimate them in advance.

Can I change or cancel my order after I place it?

Since orders begin processing quickly (within 1–2 business days), reach out to support@pilotlightproducts.com as soon as possible if you need to make a change. We'll do our best to catch it before it ships, but we can't guarantee changes once an order is in process.

Returns & Exchanges

What's your return policy?

We offer free returns within 30 days of delivery. If your journal isn't the right fit, reach out to support@pilotlightproducts.com and we'll walk you through it.

What condition does my return need to be in?

Journals should be unused and in their original packaging to qualify for a return. If a journal arrives damaged or defective, contact us — that's on us, not you.

Our Journals

What's included in the Anniversary Journal: Our Love Story?

A B5-size, 250-page guided journal for couples, bound in premium linen with a hardcover, 120gsm specialty paper, silver or copper foil accents, dual ribbon bookmarks, and lay-flat binding. It's organized into six sections — When We Met, Our Early Years, Life Milestones, Anniversaries, Milestone Reflections, and Wisdom to Pass On — plus 60 yearly anniversary reflection prompts and space for a family tree. Available in Green, Ivory, and Pink.

What's included in The Reading Vault Deck?

A card-based reading journal system: 50 book review cards (4x6"/A6, printed on thick 300gsm white paper with rounded corners), organized with 8 deck dividers and 6 color dividers, all housed in a giftable custom cardboard keepsake box. Available in Ocean, Ivory, and Clay.

How do I take care of my journal?

Keep it dry, out of prolonged direct sunlight, and spot clean only.

Payment

What payment methods do you accept?

We accept all major credit cards along with the secure payment options available at checkout. All transactions are encrypted and processed securely.

Still have a question?

Email us at support@pilotlightproducts.com and we'll get back to you.